At One2Pay, we’re looking for a talented Customer Success Manager to join our team.

Do you know how to turn satisfied customers into true fans?
Apply now!

Job title: Customer Success Manager
Location: Dordrecht region
Department: Sales & Marketing
Reports to: Head of Sales & Marketing

At One2Pay, we believe that true customer satisfaction goes beyond a great product. We are the smart payment platform for the mobility market, making business travel easier and more enjoyable. Our customers deserve personal attention, smart solutions, and a partner who truly thinks along with them — and that’s where you come in.

As a Customer Success Manager, you are the driving force behind customer satisfaction and long-term relationships. You play a key role in acquiring new customers while building strong, lasting partnerships with existing clients and partners. From first contact to onboarding and ongoing support, you are their trusted advisor — thinking ahead, solving challenges, and creating real value. You report to the Head of Sales & Marketing and work closely with our Account Managers.

You’re full of energy and initiative — someone who loves to make an impact. Whether it’s convincing new customers, surprising existing ones, or improving processes, your enthusiasm makes you an essential part of One2Pay’s success.

What you’ll do
As the main point of contact, you will:

• Actively attract new customers and guide them from the first meeting to onboarding
• Build long-term relationships through regular contact and proactive support
• Identify commercial opportunities for cross- and upselling
• Share customer insights with our teams to improve products and processes
• Monitor data and KPIs to proactively drive performance

Your impact
Your work contributes to:

• New customers who are excited to start working with us
• A customer retention rate of 90% or higher
• A growing Net Revenue Retention thanks to your efforts
• A CSAT score of 8.0 or higher
• Happy customers who become true ambassadors

What you bring

• MBO+ education (HBO-level thinking and working)
• 3–5 years of experience in a customer-facing role
• Strong communication, relationship management, and problem-solving skills
• Experience with CRM systems such as HubSpot or Salesforce
• A proactive mindset and the flexibility to adapt quickly

What we offer

• A close-knit team where your ideas truly matter
• Plenty of room for initiative and personal growth
• Direct impact on customer satisfaction and business results
• A dynamic, innovative environment with short communication lines and lots of energy
• A competitive salary, solid secondary benefits, and flexibility
• Flexible working hours (24–32 hours per week)
• Location: Oosterhout / Dordrecht

Ready to make a difference for our customers and yourself?

Apply now and grow with us!

For more information, call 088-3130416