As a Customer Support Representative at One2Pay, you are the first point of contact for our customers and ensure a smooth and positive user experience. You support the Customer Success Managers and help customers quickly and effectively. In this temporary role, you make a direct impact on customer satisfaction. Apply now!

Job title: Customer Support Representative (temporary / holiday support)
Location: Oosterhout / Dordrecht
Contract hours: 24 – 32
Department: Customer Succes
Reports to: Team Lead

About One2Pay

One2Pay is the innovative payment platform for the mobility market. We make business travel easier, faster and more reliable. Successful mobility solutions only work when processes are sharp, data is accurate and teams understand each other and our people make that difference every day.

Role Description

As a Customer Support Representative, you play a key supporting role within the Customer Success team. You are in daily contact with customers, helping them with questions about our mobility solutions. You ensure that customer requests are handled quickly and correctly, contributing to an optimal customer experience. Your work enables Customer Success Managers to focus on more complex cases. You collaborate closely with different teams and maintain structure in all customer interactions.

What will you do?

First-line customer support

• Answer basic customer inquiries via phone and email
• Register cases in the CRM system
• Escalate more complex questions to Customer Success Managers

Onboarding support

• Assist with administrative tasks for new customers
• Provide simple instructions on using One2Pay
• Check completeness and accuracy of customer data

Administrative support

• Process customer data and changes
• Support reporting and overviews
• Maintain customer records in the CRM system

Identifying customer needs and issues

• Recognize recurring questions and problems
• Escalate issues you cannot resolve independently
• Share customer feedback with the team

Collaboration

• Support Customer Success Managers in daily operations
• Work together with other departments such as support and administration

What does your work deliver?

• Fast and accurate handling of customer inquiries
• Up-to-date and complete customer records
• Improved customer satisfaction through clear and friendly communication
• More structure and better overview within the team
• Stronger collaboration across departments

What do you bring?

• MBO level education.
• Experience in a customer-facing role is a plus
• Basic knowledge of MS Office (Excel, Outlook)
• Experience with CRM systems is a plus
• Customer-focused and service-oriented mindset
• Strong communication skills (written and verbal)
• Accurate and well-structured working style
• Eager to learn, proactive, and problem-solving mindset
• Team player with a sense of responsibility

What do we offer?

• A close-knit team with short communication lines
• Lots of room for initiative and improvement.
• Flexibility and ownership in your role
• Competitive salary
• Temporary position with growth opportunities
• Contract hours in consultation (24–32 hours)
• Work location: Oosterhout/Dordrecht.

Ready to make an impact?

Apply now and grow with us!
For more information call 088-3130416.